Real Stories From People Navigating Financial Decisions
We've been helping Australians compare financial services since 2019. And honestly? The best part isn't the data or the tools—it's hearing from people who found clarity when they needed it most. Here's what folks have shared with us over the past year.
What People Are Saying
These are unedited comments from Australians who used our comparison tools between January and March 2025. We don't cherry-pick the glowing ones—you'll see the constructive feedback too.
I spent three weeks trying to figure out business loan options. Your side-by-side comparison showed me rates I didn't even know existed. Saved about 0 monthly on repayments, which adds up when you're managing cash flow.
February 12, 2025
The mortgage comparison felt overwhelming at first—so many variables. But breaking it down by my actual situation made sense. Ended up finding a lender with better offset account features that my bank didn't offer. Wish I'd found this two years ago.
January 28, 2025
Why We Collect Feedback
Look, we're not perfect. Some comparisons get complex, and we know our filters can be finicky on mobile. That's why we read every review—the frustrated ones teach us more than the happy ones.
Every comment gets logged in our quarterly improvement meetings. The search function upgrade in March 2025? That came directly from 47 people saying they couldn't find commercial lending options easily enough.
How Our Review System Works
Transparency matters. Here's exactly how we handle feedback, verify reviews, and use what we learn to improve the comparison experience.
Verification First
We only publish reviews from people who've actually used our comparison tools. You'll get an email after using our service with a review link. No purchase required—we track tool usage through your session data, not transaction history.
Moderation Guidelines
We remove reviews with personal information, profanity, or obvious spam. But critical feedback stays—even when it stings. Our moderation team follows published guidelines that you can read on our transparency page.
Response Protocol
Negative reviews get responses within 48 hours. If someone had a technical issue, we troubleshoot it publicly. If they found misleading information, we investigate and correct it. You can see our response rate on each review page.
Continuous Improvement
Monthly review analysis feeds directly into our product roadmap. The patterns matter more than individual comments. When 15 people mention the same friction point, that becomes a priority fix.
Share Your Experience
Used our comparison tools recently? Your feedback helps us understand what's working and what needs fixing. Takes about two minutes, and you'll help shape how we present financial information to others.
We're rolling out new insurance comparison features in August 2025, and early user feedback will directly influence the final design. Your perspective matters—whether you loved the experience or found it confusing.
Leave Your Feedback