1. Information We Collect

Personal Information

When you interact with our platform, we collect information that can identify you. This happens when you register, request information, or use our services.

• Full name and contact details (email address, phone number)
• Business information (company name, position, industry sector)
• Account credentials and authentication data
• Payment and billing information when you subscribe to premium features
• Communication preferences and correspondence with our team

Usage Data

We automatically collect certain information about how you use prismatoviare. This helps us understand which features matter most and where we can improve.

• Pages viewed, time spent on platform, and navigation patterns
• Device information (type, operating system, browser)
• IP address and approximate geographic location
• Search queries and companies you analyse
• Reports generated and comparison tools used

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. These small data files help us remember your preferences and improve platform functionality. You can control cookie settings through your browser, though some features may not work as expected if you disable them.

2. How We Use Your Information

We use the information we collect for specific purposes. Everything we do with your data has a clear reason behind it.

3. Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard security measures including encryption, secure access controls, and regular security audits.

Security Measures

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive information, particularly payment details
• Regular security assessments and vulnerability testing
• Restricted access protocols – only authorised personnel can access personal data
• Multi-factor authentication for internal systems
• Regular staff training on data protection and privacy practices

While we implement robust security measures, no system is completely immune to breaches. If a data breach occurs that affects your information, we'll notify you and the relevant authorities as required by Australian law.

4. Data Retention

We keep your information only as long as necessary. Once it's no longer needed for legitimate business purposes, we'll delete or anonymise it.

• Active account data: retained while your account remains active
• Financial records: kept for seven years to comply with Australian tax laws
• Marketing data: retained until you opt out or request deletion
• Analytics data: typically anonymised after 24 months
• Support correspondence: retained for three years for quality assurance

After you close your account, we'll delete your personal information within 90 days, except where we're legally required to retain certain records.

5. Sharing Your Information

We share your data only when necessary to operate our service or when required by law. Here's who might receive your information:

Service Providers

Third-party companies help us run prismatoviare efficiently. These providers include payment processors, cloud hosting services, email platforms, and analytics tools. They can only use your data to perform services on our behalf and must protect it according to our standards.

Legal Requirements

We may disclose your information if required by Australian law, court orders, or government regulations. This includes responding to subpoenas or assisting law enforcement investigations.

Business Transfers

If prismatoviare is acquired or merges with another company, your information may be transferred. We'll notify you if this happens and explain any changes to how your data is handled.

6. Your Rights and Choices

Under Australian privacy law, you have significant control over your personal information.

Access and Correction

You can request a copy of the personal information we hold about you. If anything is inaccurate or outdated, you have the right to ask us to correct it. We'll respond to access requests within 30 days.

Data Deletion

You can request deletion of your personal information at any time. We'll comply unless we have a legitimate reason to retain certain data, such as completing transactions or meeting legal obligations.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link or adjusting your account preferences. This won't affect essential service communications about your account.

Complaints

If you're concerned about how we handle your information, contact us first. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. International Data Transfers

Your data is primarily stored in Australia. Some of our service providers operate internationally, which means your information might be processed in other countries. When this happens, we ensure appropriate safeguards are in place to protect your privacy according to Australian standards.

We only work with overseas providers who maintain adequate data protection measures and agree to handle your information in compliance with Australian privacy principles.

8. Children's Privacy

prismatoviare is designed for business professionals. We don't knowingly collect information from anyone under 18 years of age. If we discover we've inadvertently collected data from a minor, we'll delete it promptly.

9. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our platform.

The "Last updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Third-Party Links

Our platform may contain links to external websites or resources. We're not responsible for the privacy practices of these third-party sites. When you leave prismatoviare, we encourage you to read the privacy policies of any site you visit.